FAQs
What are your store hours and how can i contact you?
We are open 7 days from 10:00 am to 4:00 pm. Please call us on (02) 4700 2902 during store hours or email us anytime and we will get back to you as soon as we can. You can also direct message us on Instagram or Facebook.
What is your return policy?
We want you to be 100% happy with the jewellery you purchase from us. If the piece you receive is not right, we will give you a full refund in the form of a store credit.
How will my items be delivered?
You have 2 options to choose from with our delivery service -
1. You can have your items shipped to you, free of charge (excludes sale items which are calculated at cost at checkout), Australia wide or internationally.
3. You can arrange to pickup your items from our Leura store.
What is your shipping method and the associated costs?
We use Australia Post or Fedex for our shipments. There are no costs associated to you as we choose to do this as a complimentary service when you purchase one of our products. All the items we ship are insured for their full value, up to the value of $5,000.00. Items higher in value need to be picked up in store due to the risk of sending them through a carrier. Free shipping is exclusive to full priced items and is not included for sale items. The cost on sale items will be calculated at checkout.
What forms of payment do you accept online?
We accept Eftpos, Visa, Mastercard, Paypal, Apple Pay, Google Pay and Shop Pay.
Do you offer a warranty on your pieces?
All our antique and modern jewellery comes with a quality guarantee for the life time of your purchase. We ask that you bring your jewellery in every 6 -12 months for a complimentary inspection to make sure that everything is in order.
Can you resize my ring?
Absolutely! We can resize the items you have purchased from us and we can even resize your own personal jewellery!
For online orders, please let us know your size and we can organise to have your ring resized before delivery.
For all other resizing enquiries, pleases bring your rings in store and we will provide you with a complimentary quote.
Will you repair my jewellery?
Yes! We are one of the very few jewellers that are able to restore your antique pieces back to their original condition. We pride ourselves in being able to repair most pieces of jewellery so please come in store and we are happy to provide you with a quote.
Do you sell only antique jewellery?
We are passionate about antiques but we also cater to clients that are looking for unique, modern pieces.
Can I design my own piece?
Yes! We are happy to make a time to sit down with you and design a bespoke, one-of-a-kind piece. Please get in contact with us if you would like to get the process started.
When do you get in new jewellery?
We get new jewellery in on a weekly basis! The best way to keep up with our newest arrivals is to follow us on Instagram or Facebook.
Not on social media? Thats okay! Join our email list to see new arrivals and be invited to store events. If you see something you love, try and reach out to us immediately as many pieces sell before hitting the website.
I am looking for something that is not on your website.
Please get in contact with us and let us know what you are searching for. We will contact our large network of dealers to help you find that special piece.
I would like to design my own ring, can we collaborate?
A large portion of our clients have designed or remodelled their own rings. Get in contact with us and we can arrange a time to sit down with you and discuss exactly what you are looking for.
Our bespoke rings are all one-of-a-kind and there is no better way to receive a ring than when you have been a part of the designing process.
I need to buy a gift, can you help me?
We love helping people find the right gift! We can assist you through the whole process to find that special gift that you are looking for. Our knowledgable staff will happily assist and consult with you before, during and after your purchase.
If the gift ends up not being right, please contact us and we will be happy to offer an exhange.
Are your diamonds graded?
Our pieces come with Gem Studies Laboratory certification which is the Australian equivalent to GIA certification. For new, bespoke pieces we only obtain GIA grading reports.
Are your diamonds conflict-free?
Most of our diamonds are old cut stones. Being mined and cut prior to the 1940s, you are guaranteed that your diamond is not funding any current conflict zones. Our modern diamonds are only sourced from diamond merchants that state they are conflict-free.
What is the best way to care for my jewellery?
Jewellery requires special care depending on the materials, condition, and construction of the piece. Basic care involves storing jewellery so that pieces do not touch and removing it before physical activity. For a quick clean, ask one of our friendly staff to use the jewellery cleaner that we have in store. Organic materials such as coral, jet and pearls must not be used in any type of cleaner. Please consult with us prior to use.
We are more than happy to provide you with more specific care recommendations for your piece so please contact us to get the best advise.
We also recommend checking the setting of your stones regularly, with special attention after a piece incurs impact. Please consult your salesperson for the best way to check the security of your stone. If you notice your stone is loose, bring your piece to the store as soon as possible for tightening.
We recommend bringing in your frequently worn gemstone jewellery every 6 months so our jeweller can inspect the security of the setting.